Frequently asked questions
FAQ
How do I place an order?
How do I place an order?
Select your product, choose the quantity, click “Add to Cart”, and proceed to checkout to complete your order securely.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and local payment options depending on your region.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of placement. Contact our support team immediately for assistance.
How long does shipping take?
How long does shipping take?
Standard delivery usually takes 3–7 business days depending on your location. Expedited shipping is available at checkout.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to select countries worldwide. International delivery times may vary.
How can I track my order?
How can I track my order?
After shipping, you’ll receive a tracking number via email to monitor your order’s status.
What if my order arrives damaged or incorrect?
What if my order arrives damaged or incorrect?
Contact our support team within 48 hours. We’ll provide a replacement or refund as quickly as possible.
Can I return or exchange a product?
Can I return or exchange a product?
Returns and exchanges are accepted within 14 days of delivery, provided the product is unused and in its original packaging.
Are your products gift-ready?
Are your products gift-ready?
Yes! Zero7 products come in elegant, ready-to-gift packaging.